Terms of Service — SessionInsight

In short: SessionInsight gives you analytics, session replays and heatmaps for the websites you manage. The Free plan costs nothing and has no time limit. You own your data and can export it at any time. Because our script runs on your site, you are responsible for using it lawfully, which includes informing your visitors and asking for their consent where required.

1. About these terms

These terms govern your use of sessioninsight.com and of the SessionInsight application at dashboard.sessioninsight.com (the "service"). The service is operated by SEINSIGHTS SARL, a French limited company registered under SIREN 814 695 326, with its registered office at 14 Chemin du Planschewasen, 68470 Fellering, France ("we", "us").

By creating an account, you accept these terms and our Privacy Policy. If you accept them on behalf of a company or organisation, you confirm that you are authorised to do so, and "you" means that organisation.

SessionInsight is designed for website owners acting for professional purposes. If you use it as a consumer, the mandatory consumer protection rules of your country of residence still apply, and nothing in these terms limits them.

2. The service

SessionInsight provides web analytics, session replays, heatmaps, goal tracking and related features through a script you add to your website. The features and limits of each plan are described in our pricing.

3. Your account

You must be at least 18 years old and give accurate information.
Keep your password confidential. We recommend turning on two-factor authentication.
You are responsible for activity on your account, including that of the team members you invite.
Tell us promptly at privacy@sessioninsight.com if you think your account has been compromised.

4. Plans and payment

Free plan

The Free plan costs nothing and has no time limit. It comes with the usage limits shown in our pricing, currently 1 website, 50,000 pageviews per month and 30-day data retention. If you go over a limit, we may stop recording new data until the next month or until you upgrade.

Paid plans

Paid plans are not billed yet. Before we charge anything, we will show you the price, applicable taxes, billing period and payment provider, and ask for your explicit agreement.

Once paid plans are billed, they are paid in advance for each billing period and renew automatically until you cancel. You can cancel at any time from your account: cancellation takes effect at the end of the current period, and you keep access until then. A period that has started is not refunded, except where the law requires it. We will give you at least 30 days' notice of any price change, which will apply from your next renewal.

5. Your responsibilities as a website owner

The SessionInsight script runs on your website and collects data about your visitors on your behalf. You agree to:

install it only on websites you own or are authorised to manage;
comply with the privacy laws that apply to you, including the GDPR and the ePrivacy rules;
mention SessionInsight in your website's privacy policy;
obtain your visitors' consent where required, which in most EU countries includes session replays and advanced mode;
not collect sensitive data (such as health data or payment card details), and not send identifiers through custom parameters unless you have a legal basis to do so;
hide from recordings any page or text that could expose personal or sensitive information, beyond the form inputs we mask by default.

Our guide to session replays and the GDPR is a good place to start, but it isn't legal advice.

6. Acceptable use

You must not:

use the service for anything illegal, or to track people without the permissions the law requires;
try to access other customers' data, or get around security measures or usage limits;
send malware, or overload or disrupt the service;
copy, resell or reverse-engineer the service, except where the law allows it;
use the service to build a competing product.

7. Data processing on your behalf

For the data our script collects on your websites, you are the controller and we are your processor. This section, together with our Privacy Policy, forms the data processing agreement required by Article 28 of the GDPR.

Subject and duration: providing the service, for as long as you have an account.
Nature and purpose: collecting, storing, analysing and displaying visitor data so you can measure and improve your websites.
Data and people concerned: the visitor data described in section 5 of our Privacy Policy, relating to the visitors of your websites.
Instructions: we process this data only on your documented instructions — these terms and the settings you choose — unless the law requires otherwise. We will tell you if we believe an instruction breaks the law.
Confidentiality: anyone authorised to access the data is bound by confidentiality.
Security: we apply appropriate technical and organisational measures, described in our Privacy Policy.
Sub-processors: you authorise the sub-processors listed in our Privacy Policy. We will tell you in advance before adding or replacing one, and you may object; if we can't resolve your objection, you can close your account. Our sub-processors are bound by the same data protection obligations.
Assistance: we help you answer visitors' requests to exercise their rights and, where needed, with security, impact assessments and consultations with the authorities.
Breaches: we notify you without undue delay after becoming aware of a personal data breach affecting your data.
End of processing: tracked data is deleted at the end of your plan's retention period, and all of it when you delete your account, unless the law requires us to keep it. You can export it beforehand.
Audits: we make available the information needed to demonstrate compliance with this section, and allow audits on reasonable notice.
Location: data is stored in France and Switzerland.

8. Your data

You keep all rights to your data. We use it only to provide the service to you, never sell it and never share it with advertising networks. You can export it at any time as CSV, JSON or PDF.

9. Availability and changes to the service

We work to keep SessionInsight available and secure, but we can't guarantee that it will be uninterrupted or error-free, and we don't offer a service level agreement. We may interrupt the service for maintenance, preferably at low-traffic times. We improve SessionInsight regularly; if we remove a significant feature of a paid plan, we will tell you in advance.

10. Intellectual property

We own SessionInsight, including its software, design and content. We grant you a non-exclusive, non-transferable right to use the service while your account is active, in line with these terms. If you send us feedback, we may use it freely.

11. Suspension and termination

You can stop using SessionInsight and delete your account at any time. We may suspend or close an account that breaks these terms, puts the service or other users at risk, or remains unpaid. We will warn you first, unless the situation is urgent or the law prevents it. When an account is closed, its data is deleted as described in our Privacy Policy.

12. Liability

We provide the service with reasonable care and skill. To the extent permitted by law:

we are not liable for indirect losses, such as lost profits, lost revenue, lost business or damage to reputation;
our total liability for any claim relating to the service is limited to the amounts you paid us in the 12 months before the claim, or €100 if you use the Free plan.

These limits do not apply to gross negligence or wilful misconduct, to death or personal injury, or to any liability that the law does not allow us to limit.

13. Changes to these terms

We may update these terms. For material changes, we will notify you by email or in the dashboard at least 30 days before they apply. If you don't agree, you can close your account before then; if you keep using the service afterwards, you accept the new terms.

14. Governing law and disputes

These terms are governed by French law. If a dispute arises, please contact us first so we can try to resolve it amicably. Failing that, the courts with jurisdiction over our registered office will have exclusive jurisdiction, unless mandatory rules, such as those protecting consumers, provide otherwise.

15. Contact

Questions about these terms: privacy@sessioninsight.com, or by post to SEINSIGHTS SARL, 14 Chemin du Planschewasen, 68470 Fellering, France.